Returns Policy

Returns & Refunds Policy

Last updated: 01.08.2026

1. Introduction

This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled when you purchase from SwimSkins (“we”, “us”, “our”). We follow all applicable UK consumer laws, including statutory rights relating to faulty goods and online order cancellations.


2. Your Statutory Rights

Nothing in this policy affects your legal rights. Under UK law, you are entitled to a refund if an item is:

  • Faulty

  • Not as described

  • Not fit for purpose

Retailers must offer a full refund in these cases.


3. Change‑of‑Mind Returns (Online Orders)

If you purchased online, you have a 14‑day cooling‑off period to cancel your order for any reason. Once you notify us of cancellation, you have a further 14 days to return the goods.

To qualify:

  • Items must be unused

  • Items must be in original packaging

  • You must notify us in writing within 14 days of receiving your order

Email: office@swimskins.co.uk


4. Items That Cannot Be Returned

The following items are not eligible for change‑of‑mind returns:

  • Personalised or customised goods Once an item has been personalised, customised, or produced specifically to your specification, it cannot be returned or refunded unless it is faulty.

  • Perishable goods

  • Hygiene‑sensitive items (e.g., underwear, swimwear that has been worn)

  • Items where hygiene seals have been broken

Faulty items are always eligible for return, even if they fall into the categories above.


5. Faulty or Damaged Items

If your item arrives faulty or damaged:

  1. Contact us within 48 hours

  2. Provide your order number and photos where possible

  3. We will offer a repair, replacement, or refund in line with UK consumer rights

Retailers must refund or replace faulty goods unless the customer caused the damage.


6. Return Costs

You are responsible for return postage to swimskins for change‑of‑mind returns.
You are also responsible for the postage cost back to yourself for the new item requested.

If the item is faulty, damaged, or incorrect, we will cover return shipping costs.


7. Refund Processing

Once your return is received and inspected:

  • Refunds are issued to your original payment method

  • Refunds are typically processed within 14 days

  • You will receive an email confirmation once your refund is complete


8. Exchanges

We may offer exchanges as a goodwill option, but they are not legally required. If an exchange is not possible, a refund will be issued instead.


9. How to Return an Item

To initiate a return, please contact:

SwimSkins Email: office@swimskins.co.uk Postal Address: Unit 3B, Unicorn Business Park Wellington Street Ripley Derbyshire DE5 3EH

We will provide instructions on how to send your item back.


10. Important Notes

  • Items bought in a sale have the same rights as full‑price items.

  • We cannot accept returns that show signs of use, wear, or damage caused by the customer.

  • Attempting to repair an item yourself may void your right to a refund.


11. Updates to This Policy

We may update this Returns & Refunds Policy from time to time. The latest version will always be available on www.swimskins.co.uk.